Zomato CEO Deepinder Goyal shared a put up on X refuting claims made in a Reddit put up about his firm shedding market share and descending into whole chaos. The share additional alleged that staff in his firm have been being pressured to order from Zomato and banned from utilizing different platforms like Swiggy and Zepto. He rubbished the rumours and referred to as them “utter nonsense.”
Zomato co-founder and CEO Deepinder Goyal.(MINT_PRINT)
“All of this… is utter nonsense,” Goyal wrote, sharing a hyperlink to a Reddit put up shared on the subreddit StartUpIndia.
What did the Reddit put up declare?
“Sharing this anonymously because due to obvious reasons. Things at Zomato seems to be going off the rails,” the Reddit consumer wrote, including, “In a recent internal huddle, leadership admitted we’re losing a good chunk of the market share to Zepto Cafe and Swiggy. The reaction? Panic and ridiculous new rules. One of them: employees must order from Zomato at least seven times a month and yes, they’ll track it. Ordering from competitors is outright banned in the office.”
It additional claims that Zomato’s pay construction for supply companions is low, and the restaurant companions are fed up with the corporate’s insurance policies.
How did Deepinder Goyal react?
“Neither are we losing market share, nor will we ever force our employees to order on Zomato. Freedom of choice is something we stand for vehemently. It is embarrassing to even clarify this – but doing it since many people reached out to me with concern. And thanks everybody for your concern.. appreciate it,” the CEO additional added in his put up.
Check out the share: How did social media react?
A person claimed, “I’m an ex-Zoman. I’m not sure about the market share claims, but they do, in fact, have a rule in office prohibiting ordering from Swiggy even if that restaurant is not live on Zomato.” One other posted, “Lol, how could people believe that you will order them from Zomato? And tbh, Swiggy UI UX is pretty bad compared to Zomato. I don’t get the vibe from ordering there.”
A 3rd expressed, “By the way, it’s a great thread for you to take feedback from the actual market and work on it to improve your product.” A fourth wrote, “I mean if it is false, prove it with numbers. You just posting that it isn’t true is going to make things worse, and people will start creating more false information.”
Deepinder Goyal in collaboration with Pankaj Chaddah began Zomato in 2008.