IndiGo has questioned the credibility of AirHelp, a European declare processing company which printed a report wherein IndiGo has been ranked as one of many worst airways on the earth this yr.
The facet of an IndiGo Airways A320 plane is pictured on the tarmac (Reuters)
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The ‘AirHelp Rating report 2024’ positioned the low-cost home service near the underside at 103rd place out of the 109 airways analysed.
The AirHelp report which is printed yearly used components like international buyer claims, on-time efficiency, and suggestions from vacationers throughout 54 nations, additionally assessing facets like meals high quality, seating consolation, and crew service.
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IndiGo additional went on to say that the Directorate Common of Civil Aviation (DGCA), India’s aviation regulator, publishes month-to-month information on airline punctuality and buyer complaints and that “IndiGo has consistently scored high on punctuality and has the lowest customer complaint ratio for an airline of its size and scale of operations.”
The airline has a fleet of greater than 380 plane and operates round 2,100 each day flights over 85 home locations and 30 worldwide locations.
“As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” IndiGo mentioned.
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IndiGo carried greater than 7.25 crore passengers between January and September this yr, holding a market share of 61.3%, adopted by the Tata-run Air India, which flew over 1.64 crore passengers with a 13.9% market share.
In the meantime, Air India was ranked 61st and AirAsia at 94th, whereas Brussels Airways, Qatar Airways and United Airways the place given the highest three spots.