IndiGo has been ranked among the many “world’s worst airlines” within the 2024 AirHelp Rating report, securing 103rd place out of 109 with a rating of 4.80. The low score is attributed to underwhelming buyer satisfaction and poor dealing with of flight disruption claims. Responding to the rating, IndiGo criticised the methodology, saying the survey doesn’t disclose the pattern dimension from India, “casting doubt on the survey’s credibility.”
IndiGo refuted the survey that ranked it among the many world’s worst airways, saying it has constantly carried out nicely when it comes to punctuality. (Representational Picture)(Bloomberg)
Performed by AirHelp, an EU-based declare processing company, the survey evaluates airways globally on punctuality, high quality of service, and dealing with of compensation claims. These standards, weighed equally, kind the general rating. The evaluation covers knowledge from January to October, incorporating on-time efficiency, buyer claims processing, and suggestions from passengers throughout 54 international locations on meals, consolation, and repair.
Bloomberg quoted AirHelp CEO Tomasz Pawliszyn, who defined that the rankings goal to “encourage airlines to continuously listen to passenger feedback,” offering a snapshot of airline efficiency. Brussels Airways topped the record with a rating of 8.12, adopted by Qatar Airways (8.11) and United Airways (8.04). Air India, the one different Indian airline ranked, positioned 61st with a rating of 6.15.
Tunisair ranked final, putting 109th, because the report highlighted the highs and lows of air journey this yr.
IndiGo’s response
IndiGo on Wednesday refuted the survey that ranked it among the many world’s worst airways, saying it has constantly carried out nicely when it comes to punctuality. The airline claimed the survey for its methodology and lack of transparency.
In its assertion, IndiGo identified that the survey didn’t disclose the pattern dimension from India or think about the methodology and compensation pointers adopted by the worldwide aviation business, “casting a doubt on its credibility”.
The airline emphasised its sturdy observe file, noting that it constantly scores excessive on punctuality and has the bottom buyer criticism ratio amongst airways of comparable dimension and operational scale.
“As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” the assertion concluded.
High 10 airways within the worldBrussels AirlinesQatar AirwaysUnited AirlinesAmerican AirlinesPlay (Iceland)Austrian AirlinesLOT Polish AirlinesAir ArabiaWiderøeAir SerbiaBottom 10 airways on this planet
100. Sky Specific
101. Air Mauritius
102. Tarom
103. IndiGo
104. Pegasus Airways
105. El Al Israel Airways
106. Bulgaria Air
107. Nouvelair
108. Buzz
109. Tunisair
(With inputs from companies)