Dec 30, 2024 05:51 PM IST
IndiGo responded to ex-Infosys CFO Mohandas Pai’s put up on air-conditioning contained in the plane.
Former Infosys-CFO Mohandas Pai on Sunday slammed IndiGo over air-conditioning contained in the aircraft whereas it was on the Bengaluru airport. Pai, travelling from Bengaluru to Coimbatore, shared his ordeal on X (previously Twitter), claiming that passengers needed to bear the warmth contained in the aircraft because it waited on the tarmac.
Ex-Infosys CFO Mohandas Pai took to X to complain about an IndiGo flight from Bengaluru. (Representational Picture/Pexel)
“Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers. Only after protest staff using tarmac generator for AC. Pl change your protocol,” Pai, a Padma Shri awardee, wrote, criticising the airline.
Responding to the criticism, IndiGo issued a two-part assertion on X, emphasising their dedication to buyer consolation. “Sir, thank you for taking the time to meet our airport team. At IndiGo, customer comfort is of utmost importance to us. We assure you that your feedback is noted and we will share it with the concerned team for necessary review,” the airline acknowledged.
In contrast to bigger plane, ATR planes used for short-distance flights, such because the one from Bengaluru, often haven’t got air-conditioning whereas parked as a result of the system runs on the engine, which is switched off when the aircraft is stationary.
The put up triggered a flurry of responses from X customers. One consumer recounted their daughter’s ordeal after a Bengaluru-to-Delhi flight, stating that she needed to wait over an hour for her baggage with no help from IndiGo employees. One other passenger, a senior citizen, shared how their Goa-to-Bengaluru flight, scheduled for 1 PM, was rescheduled twice, in the end departing at 11:30 PM and forcing them to cancel their tickets, incurring a lack of ₹7,000.
Check out the put up:
This controversy follows one other latest incident involving IndiGo, the place a video went viral of a person serving tea to passengers aboard an IndiGo plane.
(Additionally Learn: YouTuber slams ‘filthy’ Air India enterprise class flight for ‘miserable’ nine-hour expertise)
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